The FTC has fined Amazon $2.25 million after the agency determined the company refused to supply identity theft victims with records of fraudulent purchases, violating the Fair Credit Reporting Act. The settlement obliges Amazon to strengthen its handling of such customer requests.
The complaint describes how victims who reached out for help reportedly entered a Kafkaesque sequence in which agents demanded the name of the account creator before releasing any records.
https://x.com/FTC/status/2071962046250271075
Amazon allegedly kept the victim’s credit card linked to the thief’s account.
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